{"id":5515,"date":"2022-07-18T19:01:46","date_gmt":"2022-07-18T19:01:46","guid":{"rendered":"https:\/\/voleska.com\/?page_id=5515"},"modified":"2026-10-23T22:43:30","modified_gmt":"2026-10-23T20:43:30","slug":"pogosta-vprasanja","status":"publish","type":"page","link":"https:\/\/voleska.com\/en\/pogosta-vprasanja\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Answers to your questions about Voleska wooden jewellery, custom pieces and shopping. To help you choose your next favourite piece.<\/p>\n\n

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Jewellery and Care<\/h2>\n
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\n What is Voleska jewellery made from?<\/summary>\n

The jewellery is made from solid Slovenian wood from the Dolenjska region. Each piece is sanded and painted by hand, giving it its own character. You can find the materials, size and other details in each product's description.<\/p><\/div>\n <\/details>\n

\n Will my piece look exactly like the one in the photo?<\/summary>\n

The motif follows the product shown, but hand-painting and the natural grain of the wood may result in small differences in colour and detail. These little variations are what make each piece unique.<\/p><\/div>\n <\/details>\n

\n What type of earring posts do you use?<\/summary>\n

The range includes earrings with stainless surgical steel and titanium posts. Check the material or available options for each product, as these vary between designs. If you need more information about a particular pair, please write to me before ordering.<\/p><\/div>\n <\/details>\n

\n How do I care for wooden jewellery?<\/summary>\n

To preserve its original appearance, remove your jewellery before prolonged contact with water. Gently remove dust and other particles with a soft, dry or slightly damp cloth. This will help preserve the beauty of the wood and hand-painted finish.<\/p><\/div>\n <\/details>\n <\/div>\n <\/section>\n\n

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Custom Pieces and Gifts<\/h2>\n
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\n Can I order jewellery based on my own idea?<\/summary>\n

Of course. On the Custom Orders<\/a> page, describe your chosen motif, colours and other details. You can also add a photo or sketch. We'll then discuss the options and agree on the details of your piece.<\/p><\/div>\n <\/details>\n

\n What if I need a gift by a particular date?<\/summary>\n

Please include your preferred date in your enquiry so we can check what is possible before you order. The production time for custom pieces is agreed individually, as it also depends on the motif and complexity.<\/p><\/div>\n <\/details>\n

\n Do you offer gift vouchers?<\/summary>\n

Yes, our online shop also offers gift vouchers<\/a>. They're a lovely choice when you want to give someone jewellery and let them choose their favourite piece.<\/p><\/div>\n <\/details>\n <\/div>\n <\/section>\n\n

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Shopping and Delivery<\/h2>\n
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\n How can I pay for my order?<\/summary>\n

The payment methods available for your order are shown at checkout. Choose your preferred option there and check all order details before confirming.<\/p><\/div>\n <\/details>\n

\n How much is delivery?<\/summary>\n

For delivery within Slovenia, the free delivery threshold is 50 \u20ac. The final cost and available delivery options are shown at checkout before you confirm your order.<\/p><\/div>\n <\/details>\n

\n Can I see the products in person?<\/summary>\n

Yes, you can also find Voleska pieces in selected boutique shops across Slovenia. You can find more information about stockists on the About Me<\/a>page. If you're looking for a particular piece, please check its availability with the shop before visiting.<\/p><\/div>\n <\/details>\n

\n What should I do if I have a question or a problem with my order?<\/summary>\n

Write to info@voleska.com<\/a> and include your order number and a brief description. If the issue concerns a product, you can also attach a photo. You can find details about purchases and returns in the terms and conditions<\/a>.<\/p><\/div>\n <\/details>\n <\/div>\n <\/section>\n\n