Terms and Conditions

Online Shop Terms and Conditions Voleska.com have been drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international codes for e-commerce.

The online shop Voleska.com is operated by:

Urška Colarič
Brezovica 26
8220 Šmarješke toplice
Slovenia
Tax No.: 46169067
(hereinafter referred to as the ‘Provider’), a provider of e-commerce services.

These Terms and Conditions govern the operation of the online shop Voleska.com, the rights of users and the business relationship between the Provider and the customer.

Availability of Information

The Provider undertakes to make the following information available to the customer at all times:

• the identity of the business (business name, registered address and registration number),
• contact details enabling users to communicate quickly and effectively (email and telephone),
• the essential characteristics of the goods or services (including after-sales services and warranties),
• product availability (every product or service offered on the website should be available within a reasonable time),
• the terms of product delivery or service provision (method, place and delivery time),
• all prices must be clearly and unambiguously stated, and it must be clearly shown whether they already include taxes and delivery costs,
• payment and delivery methods,
• an explanation of the complaints procedure, including all details of the contact person or customer service department.

 

Product Range

Due to the nature of online trading, the product range in the online shop Voleska.com is updated and changed frequently and rapidly.

Prices are shown as online prices. The online price applies to online purchases paid immediately in full (100%) by bank transfer to the transaction account or through a PayPal account.

Payment Methods

The Provider offers the following payment methods:

• bank transfer to the account of the operator, Urška Colarič (against a pro forma invoice); account number SI56 0400 1002 0180 742,
• via a PayPal account, with automatic sign-in through an external link,
• by Eurocard / Mastercard or Visa credit card through the PayPal application, without registration,
• by credit card through the Stripe payment system.

 

Prices

All prices are final unless expressly stated otherwise.  Urška Colarič is not a taxable person; prices in the shop are stated exclusive of VAT.

Prices apply at the time the order is placed and have no predetermined period of validity.

Prices apply to payments made using the methods and under the conditions specified above.

Despite every effort to ensure that information is as up to date and accurate as possible, a price may be incorrect. In this case, or if the price of an item changes while the order is being processed, the provider will allow the buyer to withdraw from the purchase and will also offer the buyer a mutually satisfactory solution.

The contract of sale between the provider and the buyer is concluded when the provider confirms the order (the buyer receives an email with the status Order confirmed). From that moment, all prices and other terms are fixed and apply to both the provider and the buyer.

Special Offers

Discounts cannot be combined unless otherwise stated in the terms of the promotion. One promotional code may be used per purchase.

Purchase Process

1. Order Pending
   After placing an order, the buyer receives an email notifying them that the order has been added to the queue. At this stage, the buyer can still cancel the order. Full details of the order status and contents are always available to the buyer on the provider’s website.
2. Order Confirmed
   If the buyer does not cancel the order, it proceeds to further processing, during which the provider reviews the order, checks the availability of the items ordered and either confirms the order or rejects it with a reason. The provider may call the buyer on their contact telephone number to verify details or ensure accurate delivery. When confirming the order, the provider notifies the buyer by email of the estimated delivery time.
   
   
3. Goods Dispatched
   The Provider prepares and dispatches the goods within the agreed time and notifies the customer by email.
   
   
4. Returns
   Items may be returned within 14 days of receipt. When returned, the item must be in its original packaging, in the same quantity and undamaged. The customer bears the return costs.

 

Warranty

The warranty is valid provided that the instructions on the warranty certificate are followed and the invoice is presented. Warranty periods are stated on the product warranty certificates or on the invoice.

Delivery and Returns

The provider will deliver the goods or service within the agreed time, unless unforeseen events beyond its control occur (natural disasters, unexpected delivery delays by suppliers, etc.).

Unless otherwise specified, the delivery time is 2-7 days. For certain products ordered to a chosen configuration, we will inform you of the delivery time when you place your order.

The buyer (customer) pays for delivery and returns. Delivery prices are shown during the ordering process. The buyer bears the costs of delivery and returning items when exercising the right granted to consumers under the Consumer Protection Act for distance contracts.

Our contracted delivery partner is Pošta Slovenije, but the provider reserves the right to choose another delivery service if this will allow it to fulfil the order more efficiently. Pošta Slovenije reserves the right to deliver the parcel within 3 days of notification that it has been dispatched.

Protection of Personal Data

The Provider undertakes to safeguard all users' personal data on an ongoing basis.

The provider will use personal data solely to fulfil the order (sending information materials, offers and invoices) and for other necessary communication.

Under no circumstances will users' data be disclosed to unauthorised persons.

Users are also responsible for protecting their personal data by ensuring the security of their username and password.

Communication

The provider will contact users by means of distance communication only if they have not expressly objected to this.

Promotional emails will include the following:

• they will be clearly and unambiguously identified as promotional messages,
• the sender will be clearly identified,
• various special offers, promotions and other marketing techniques will be identified as such. The conditions for participation will also be clearly defined,
• the method for unsubscribing from promotional messages will be clearly presented,
• the Provider will expressly respect users' wishes not to receive promotional messages.

 

Disclaimer of Liability

The provider makes every effort to ensure that the information published on its website is up to date and accurate. Nevertheless, item characteristics, delivery times or prices may change so quickly that the provider is unable to update the website information in time. In such cases, the provider will notify the buyer of the changes and allow them to cancel the order or exchange the item ordered.

The provider is not responsible for the content of product reviews written by visitors. The provider checks reviews before publication and rejects those containing obvious falsehoods or those that are misleading or offensive. The provider is not responsible for the information in reviews and disclaims any liability arising from that information.

Although the provider makes every effort to provide accurate photographs of the items for sale, all photographs must be regarded as illustrative. Photographs do not guarantee the characteristics of a product.

Complaints and Disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfil its obligation to establish an effective complaints handling system and appoint a person whom the buyer can contact by telephone or email if problems arise.

Within five working days, the provider will acknowledge receipt of the complaint, inform the buyer how long it will take to handle it and keep the buyer informed throughout the procedure.

The provider recognises that a key feature of consumer disputes, at least when resolved through the courts, is the disproportion between the financial value of the claim and the costs of resolving the dispute itself. This is also the main obstacle to a consumer bringing a dispute before a court. The provider therefore makes every effort to resolve any disputes by mutual agreement.

Out-of-Court Resolution of Consumer Disputes

In accordance with statutory provisions, Urška Colarič does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that a consumer may initiate under the Out-of-Court Resolution of Consumer Disputes Act.

Urška Colarič, which, as a provider of goods and services, operates an online shop in the Republic of Slovenia, publishes on its website an electronic link to the platform for online consumer dispute resolution (SRPS). The platform is available to consumers here:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

The above arrangements derive from the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online consumer dispute resolution and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

Date these Terms and Conditions were last amended: 1.12.2022

We wish you a pleasant shopping experience!